Service Engineer

Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Technical Support & Troubleshooting Provide prompt and effective technical support for Yokogawa automation systems, including: CENTUM VP / CS3000 Distributed Control Systems (DCS) ProSafe-RS Safety Instrumented Systems (SIS/ESD) Plant Resource Manager (PRM) FAST/TOOLS and STARDOM platforms Investigate, diagnose, and resolve hardware, software, networking, and application-related issues reported by customers. Perform root cause analysis and recommend corrective and preventive actions. Maintenance & Lifecycle Services Execute preventive, predictive, and corrective maintenance activities on Yokogawa systems. Perform system upgrades, migrations, software updates, and hardware replacements in accordance with Yokogawa standards. Ensure optimal system performance, reliability, and availability through proactive maintenance practices. Engineering & System Modifications Implement online and offline system modifications, enhancements, and expansions. Support engineering activities including configuration, database modifications, graphics development, logic changes, and testing. Participate in system commissioning, start-up, acceptance testing, and shutdown activities. Customer Engagement & Training Maintain high levels of customer satisfaction through professional service delivery and timely issue resolution. Conduct customized training programs and technical workshops for customers. Provide technical consultation and recommendations to improve plant performance and system availability. Business Development Support Identify opportunities for additional services, upgrades, lifecycle solutions, and maintenance agreements within existing customer accounts. Support Yokogawa's service growth initiatives through customer engagement and value-added service delivery. Site Support & Travel Provide on-site support at customer facilities across Saudi Arabia based on Al Hassa, including offshore and remote locations when required. Undertake short-term and long-term resident engineer assignments based on business and customer requirements.

Education Bachelor's Degree in: Instrumentation & Control Engineering Electronics Engineering Electrical Engineering or related discipline Experience Minimum 5–8 years of hands-on experience with Yokogawa systems, including: CENTUM VP / CS3000 ProSafe-RS PRM (Plant Resource Manager) Strong working knowledge of: UGS Unit Operations SEBOL Foundation Fieldbus Modbus Profibus OPC (DA/UA) Industrial Ethernet and Networking FAST/TOOLS STARDOM Proven experience in: DCS/SIS engineering and maintenance System troubleshooting and diagnostics Plant commissioning and start-up activities Oil & Gas, Petrochemical, Power, or Process Industries Required Competencies Technical Competencies Strong ex pertise in Yokogawa DCS and Safety Systems engineering. Sound knowledge of process automation, control strategies, and online maintenance. Excellent troubleshooting, diagnostic, and analytical capabilities. Understanding of industrial communication protocols and network architecture. Soft Skills Strong customer service orientation and commitment to service excellence. Effective communication and interpersonal skills. Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!