Service Engineer II - CTJ - Poly

Support production Datacenter IT process escalations emphasizing rapid mitigation of incidents and solving trending problems. - Own deep-dive problem analysis for root causes, as well as defining and driving the identified repair actions and solutions with peer and partner teams. - Contribute to the creation of new tools and automation, that integrate data from various systems, to improve analytics and reduce the need for repeated manual mitigations. - Develop standard procedures for Datacenter operations that enable authoring of Knowledge Base Articles, Technical Service Guides, and Service Manuals. - Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient customer solutions. - Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines including leaders, engineers, suppliers, partners, technicians, customers, etc. Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance - Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. - 1+ year(s) technical experience working with large-scale cloud or distributed systems. - Experience working in AI & machine learning computing environments and technologies including CPUs, FPGAs, ASICS, memory, RDMA, high-speed interconnects like InfiniBand, deep learning & data mining common frameworks and techniques, and multiple types of distributed computing systems. - Proficiency with one or more general purpose programming languages and/or scripting languages - C++, C#, Java, PowerShell, Python, JavaScript. - Experience using NVIDIA GPU software tools, (NVIDIA SMI, NVIDIA Field Diagnostics, NVIDIA Data Center GPU Manager) to perform GPU Debug referencing Xid and SXid errors. - Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems). - Knowledge of engineering methodologies such as agile development and sprint planning. Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year. Certain roles may be eligible for benefits and other compensation.