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Service Engineer

Komax

Buffalo, USA

Mid · 3+ years experience

Discovered 1 weeks ago

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Our positions come with a benefits package that includes:
Blue Cross Blue Shield PPO medical, dental & vision.
Our total compensation package includes:
401k plan with a 4% company match when you contribute 5%.
Annual performance-based bonuses.
Annual performance-based merit increases.
Competitive base, bonus opportunity.
11 paid holidays.
3 weeks’ paid time off (PTO) years 1 to 3.
4 weeks’ PTO years 3 and 4.
5 weeks’ PTO 5 + years.
Company paid Life, AD&D, STD and LTD.
Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Join us in fostering an empowering culture that celebrates and recognizes the employees!

Provide accurate and timely phone support.
Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
Maintain customer and unit history on CRM database.
Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Perform at a high level on the Komax objectives program.
Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.
Relocation is not provided.

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