Service Engineer

New South Wales, AU, AU

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We are currently looking for a Service Engineer focusing across NSW. This role will provide service and support to new and existing customers, for the range of products distributed by DKSH. Act as an escalation point for difficult technical matters in support of the wider service team and assist with training and development.

Service existing equipment at customer site or DKSH workshops in a timely manner

Perform installation/commissioning of equipment to suppliers’ standards

Manage allocated spare parts stock, for reducing losses and aged inventory costs

Work with the Service Manager & Coordinator for scheduling and prioritizing demands of the DKSH business

Provide support to other DKSH Engineers with difficult or problematic issues, which require a more experienced level of knowledge.

Imparting your knowledge to DKSH Team members for assisting with upskilling and improvement for professional and personal developments.

Assist customers and DKSH Team on technical matters and product information. This may at times include presentations and supporting pre-sale discussions Build and maintain strong relationships with clients, customers, and internal stakeholders

Provide training and aftersales support to customers as needed, to ensure customer satisfaction post sale

Support superior in day-to-day operations, process improvements, and team safety.