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Service Engineer
Tyler Technologies
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
FTRaudiovisual equipmentvideo conferencing systemsdigital audio systemsaudio recording systemsmicrophones
Free
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FTRaudiovisual equipmentvideo conferencing systems
Key Skills for This Role
FTRaudiovisual equipmentvideo conferencing systemsdigital audio systemsaudio recording systemsmicrophones
Full Job Posting
Responsibilities
- Diagnose and resolve technical hardware and software issues involving FTR solutions.
- Conduct proactive support and maintenance of installed audiovisual equipment, video conferencing systems, and FTR software solutions at designated customer sites.
- Perform advanced troubleshooting and repair of equipment, including audio recording systems, microphones, DSPs, associated cabling, and other multimedia equipment.
- Troubleshoot and support legacy equipment in customer environments where required.
- Configure and deploy portable AV and recording solutions as required.
- Maintain accurate and timely reporting and record-keeping using company-designated case management systems.
- Maintain the asset register for AV-related equipment across client installations and manage portable recording and conferencing equipment.
- Demonstrate excellent customer service and troubleshooting skills while resolving escalated support requests in accordance with Service Level Agreements (SLAs) for internal and external customers.
- Provide regular progress updates for current and outstanding incidents or project tasks.
- Develop and refine hardware and troubleshooting documentation for knowledge base articles.
- Prioritize and manage multiple support requests, incidents, and project tasks while meeting established Service Level Agreements.
- Contribute to additional operational, technical, and customer support activities as required to meet business objectives, consistent with the scope and level of the position.
Qualifications
- Minimum of 3 years of experience with hardware, audiovisual and/or digital audio systems.
- Formal training with installed AV systems, with an understanding of troubleshooting and addressing issues related to AV over IP.
- Understanding of AV concepts, troubleshooting procedures, signal flow, and how to isolate issues in an integrated system.
- Ability to read and understand schematic drawings to guide troubleshooting procedures.
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