Service Desk Engineer

The ideal candidate is passionate about technology, enjoys helping people, and is looking to build a career in IT support. You will have excellent communication skills, a customer-focused mindset, and a willingness to learn and grow within a collaborative team environment.

A successful candidate for the role needs to have:

0-2 years' experience in a Service Desk, Helpdesk, Technical Support, or Customer Service role.

Strong customer service and communication skills with a professional phone manner.

Basic troubleshooting skills across Windows desktops, Microsoft 365, printers, and common business applications.

Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.

Ability to follow processes, manage priorities, and maintain accurate ticket records.

Strong problem-solving skills and a willingness to learn.

Ability to work collaboratively within a team environment.

Current Australian driver's license.

Certificate IV in Information Technology (or currently studying) is desirable.

Recent IT graduates or candidates working towards industry certifications will be considered.

Microsoft Fundamentals, CompTIA A+, or ITIL Foundation certifications are highly regarded but not essential.

Previous experience in an MSP environment is advantageous.

Exposure to ConnectWise, Autotask, or other ticketing systems is beneficial.

Familiarity with Microsoft 365 administration.

Exposure to Azure, Intune, or Entra ID.

Experience using remote support tools.

Understanding of backup, endpoint security, and monitoring concepts.

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