Desktop Support Technician – Entry Level

High school diploma or equivalent.

0–1 year of experience in desktop support, IT support, help desk, or a related technical environment.

Basic knowledge of computer hardware and troubleshooting.

Basic knowledge of Microsoft Windows and macOS.

Basic experience installing and troubleshooting software applications.

Basic knowledge of Microsoft Office 365.

Experience using an IT ticketing/help desk system is preferred.

Strong customer service and communication skills.

Ability to troubleshoot problems logically and systematically.

Willingness and ability to learn new technologies and processes.

Ability to work onsite on a daily basis.

Reliable transportation to travel to local sites when required.

Ability to lift equipment weighing up to 50 pounds.

CompTIA A+ certification.

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience supporting Lenovo laptops or Apple MacBooks.

Familiarity with VPN, antivirus, endpoint management, or software deployment tools.

Familiarity with tools such as SCCM, Casper, Cisco AnyConnect VPN, McAfee/ePO, PingID, or similar technologies.

Previous customer service experience in an IT environment.

The technician may support a variety of hardware, operating systems, and applications, including:

Lenovo ThinkPad laptops

Apple MacBooks

Microsoft Windows 10

macOS

Microsoft Office 365

Adobe Suite

Cisco AnyConnect VPN

PingID

SCCM

Casper

McAfee Antivirus / ePO

CrashPlan

Positive attitude and team-oriented approach.

Strong customer service skills.

Good verbal and written communication skills.

Strong troubleshooting and problem-solving abilities.

Critical thinking and analytical skills.

Ability to learn quickly and adapt to changing requirements.

Good organization and time-management skills.

Strong attention to detail.

Ability to prioritize tasks and handle occasional stressful situations.

Self-motivated and willing to take initiative.

This is a fully onsite position.

The candidate will work under the direction of the onsite partner leadership team.

The candidate will report to the Global Operations Manager and take day-to-day direction from onsite partner leadership.

Regular attendance is required.

Any planned leave should be communicated in advance.

Maybe required to travel between local sites as requested by partner leadership.

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