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Service Delivery Manager - (PA2025Q3JB143)

SS&C
Toronto, CAN
Full Time
Manager
Hybrid
3 days ago
ITILSplunkUNIX/HP UXMicrosoft TechnologiesNetworkingDisaster Recovery
Free

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Job Description

  • SS&C is a leading financial services and healthcare technology company with 27,000+ employees in 35 countries.
  • The Service Delivery Manager will work with IT infrastructure teams to ensure IT services availability in accordance with client SLAs.

What You Will Get To Do

  • Responsible for service focused oversight of Technology Infrastructure Operations, major incident and problem management.
  • Provide leadership to cross functional technical operational teams and encourage teamwork.
  • Facilitate and coordinate implementation and testing of IT changes during business hours and afterhours.
  • Overall responsibility for successful implementation and operation of Service Management processes.
  • Monitor and manage all facets of International and Domestic service commitments and SLAs.
  • Document known faults and resolutions in ticketing system and knowledge management.
  • Investigate and recommend technical solutions, identify opportunities to improve technical support processes.
  • Act as point of contact for technical infrastructure and operational issues, including on call support.
  • Create SLA reports, graphs, forecasting and performance reports.
  • Manage and drive operational acceptance testing (OAT).
  • Assist in analysis, design and improvement of new operational processes.
  • Coordinate, document and conduct IFDS annual disaster recovery exercise.

What You Will Bring

  • Good understanding of IT infrastructure including servers, storage, networking and cloud platforms.
  • Excellent working knowledge of Technical Infrastructure operations support, Data Centre, and IT operations, ITIL best practices.
  • Excellent understanding of Service Delivery Operations and Service Level Agreements.
  • Good knowledge of Managed Services, monitoring tools such as Splunk and job processing.
  • Excellent relationship and leadership skills with ability to lead cross functional teams.
  • Excellent reporting skills with ability to gather information and provide reports in Word, Excel, or PowerPoint.
  • Ability to communicate clearly and effectively, both verbally and written.
  • Technical focused and process oriented.
  • Good technical analytical and correlation skills.
  • Knowledge of Mutual Fund industry.
  • Technical competencies on UNIX/HP UX / Network / Microsoft technologies.
  • Proven experience in developing and managing disaster recovery and business continuity plans.

Why You Will Love It Here!

  • Hybrid Work Model & Business Casual Dress Code.
  • RRSP Matching Program, Professional Development Reimbursement.
  • Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays.
  • Medical, Dental, Vision, Employee Assistance Program, Parental Leave.
  • Diversity & Inclusion committed to welcoming, celebrating and thriving on Diversity.
  • Hands On, Team Customized Training including SS&C Learning Institute.
  • Discounts on fitness clubs, travel and more.

Salary Range

  • CAD 105,000 150,000 CAD per year.

Work Schedule

  • Full time Permanent.

Location

  • Hybrid policy 30 Adelaide, Toronto, ON.

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