Service Delivery Manager

Minimum of 5 years’ experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environments

Strong knowledge of ITIL principles, SLA management, and service governance processes

Demonstrated experience in preparing executive-level and customer-facing reports

Excellent communication and presentation skills with the ability to engage both technical and business stakeholders

Proficiency with reporting and analytics tools such as Excel, Power BI and ThoughtSpot

Experience managing multi-client or white-label service environments

Familiarity with regulated financial or trading environments

Working knowledge of contract management or vendor governance

Experience in process automation or service reporting optimisation

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.