Service Delivery Coordinator

As the Service Delivery Coordinator, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:

Facilitate and document customer and operations meetings, and ensure all actions are recorded.

Track progress and completion with action owners until completion.

Respond to customer queries and work requests promptly and diligently. Ensure ongoing issues are followed up, tracked and closed out.

Update and maintain trackers for customer-related auxiliary costs.

Prepare customer and operational reports, ensuring accuracy and timely delivery.

Draft customer supplemental service orders and proposals.

Raise purchase order (PO) requests for vendors.

Review customer contractual clauses to ensure compliance by the operations team.

Assist in customer audits, ensuring main stakeholders are available and necessary documentation is prepared and available.

Provide general administrative support required for the Service Delivery Team.

Assist in resolving defects and ad hoc items in the customer’s ancillary spaces (offices, storerooms, SOR, shredder rooms).

Ensure customer site interfacing documents and contact details are kept up to date.

Facilitate onboarding and training of new customers in AirTrunk service management tools and operational processes.

Liaise with AirTrunk Finance team to ensure customer purchase orders (POs) and invoices are accurate and processed in a timely manner.

Ensure customer security protocols (e.g. government security clearances) are strictly adhered too and process customer access requests within agreed timeframes.

What You'll Bring

To perform this role successfully, the suitably experienced individual must understand and demonstrate the basic tenets of leadership. The items in the list below are representative of the knowledge, skill, and/or ability required for satisfactorily meet the expectations of the role.

Role will be based in Sydney, Australia. Onsite – Fulltime, key to fulfilling duties for this role.

Capability to learn and ramp up quickly, particularly in the first 6 months.

You are an excellent communicator with the ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.

You have strong time/organizational skills

Ability to comprehend, analyse and interpret complex operational documents with attention to detail.

Ability to understand that goals to be aligned to department and company goals.

Other Skills – Proficiency in Microsoft Office suite – Word, Excel, Outlook, Project & MS Visio