company_site
Service Delivery Assistant- (SDA)
Johnson Controls
Gurugram, IND
Full Time, Contract
Entry · 1+ years experience
Onsite
Discovered 3 days ago
ERPCRM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ERPCRM
Role Overview
The Service Delivery Assistant provides administrative and operational support to the service team to ensure efficient delivery of maintenance, service, and project activities.
The role involves coordinating service requests, scheduling field engineers, maintaining customer records, tracking service performance, and ensuring timely closure of work orders while delivering a high level of customer satisfaction.
Key Skills for This Role
ERPCRM
Full Job Posting
Key Responsibilities
- Coordinate and schedule service calls, preventive maintenance visits, and engineer assignments.
- Create, track, and close service requests, work orders, and customer tickets.
- Maintain service reports, contracts, asset records, and customer documentation.
- Monitor service-level agreements (SLAs) and ensure timely service delivery.
- Follow up with customers regarding service status, updates, and feedback.
- Coordinate with service engineers, technicians, vendors, and customers to ensure smooth execution of service activities.
- Prepare quotations, purchase requests, invoice-related documentation, and service documentation as required.
- Track spare parts availability and coordinate logistics for service requirements.
- Generate daily, weekly, and monthly service performance reports.
- Support contract management, renewal tracking, and service billing activities.
- Ensure compliance with company processes, quality standards, and safety requirements.
Qualifications & Experience
- Bachelor's degree or Diploma in Business Administration, Engineering, Operations, or related field.
- 1–4 years of experience in service coordination, customer service, service administration, or operations support.
- Experience in HVAC, Building Automation, Facilities Management, Engineering Services, or related industries is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Johnson Controls
Sales Support Specialist - MEA
Dubai, UAE
JuniorFull-time
Johnson Controls recherche un spécialiste du soutien aux ventes pour gérer l'exécution des commandes dans la région MEA. Le rôle couvre le suivi du carnet de commandes, les expéditions, les escalades et la coordination a
Discovered TodayView →
Human Resources Director, MEA
, UAE
DirectorFull-time
Johnson Controls is seeking a Human Resources Director to lead people strategy across the Middle East and Africa. The role advises senior leadership, shapes workforce and talent plans, leads organizational development an
Discovered TodayView →
Sales Support Specialist - MEA
Dubai, UAE
Discovered TodayFull-time
IT Operations Engineer
, GBR
Discovered TodayFull-time
EDE Electrical/Mechanical Designer
, CAN
Discovered TodayFull-time
Human Resources Director, MEA
, UAE
Discovered TodayFull-time
Application Engineer II
Pune, IND
Discovered TodayFull-time
Senior Anaplan Model Builder
Pune, IND
Discovered TodayFull-time
Senior Engineer - Network
Pune, IND
Discovered TodayFull-time
Fire Alarm Inspection Technician
Edmonton, CAN
Discovered TodayFull-time