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Service Coordinator
TIME Manufacturing Company
Waco, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Epicor ERPMicrosoft OfficeReporting tools
Free
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Epicor ERPMicrosoft OfficeReporting tools
Role Overview
The Service Coordinator supports daily shop and field service operations by coordinating work orders, technician scheduling, customer communication, parts logistics, and operational reporting. This role plays a key part in maintaining efficient service workflow and delivering strong customer support.
Key Skills for This Role
Epicor ERPMicrosoft OfficeReporting tools
Full Job Posting
Position Summary
The Service Coordinator supports daily shop and field service operations by coordinating work orders, technician scheduling, customer communication, parts logistics, and operational reporting. This role plays a key part in maintaining efficient service workflow and delivering strong customer support.
Key Responsibilities
- Coordinate daily shop and field service operations
- Create and support service jobs/work orders in Epicor ERP
- Help schedule technicians and monitor job progress and completion
- Build customer quotes, repair estimates, and service documentation
- Generate purchase orders and coordinate parts ordering and receiving
- Support field technicians with parts staging and shipment coordination
- Track open work orders, labor hours, invoicing, and job costing
- Communicate with customers regarding approvals, scheduling, and repair status
- Work with vendors on parts availability, delays, and escalations
- Review completed jobs for invoicing accuracy and completeness
- Support process improvements and workflow efficiency initiatives
- Create and maintain SOPs and service process documentation
- Assist leadership with operational planning and reporting
- Support multi-site service coordination initiatives
Qualifications:
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