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Service Coordinator
Hercules Group of Companies
Edmonton, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 24-28 hourly / hour
Discovered 3 weeks ago
ERPMicrosoft Office
Free
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ERPMicrosoft Office
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ERPMicrosoft Office
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We offer a comprehensive compensation and benefits package that includes
- Wage ranges from $24-$28 /hour (depending on experience)
- Generous RPP matching program 5% (after one year)
- Full health and dental benefits (shared costs)
- Great schedule-Monday to Friday 8-5
- Personal & Professional Development Opportunities
- Fun & engaging working environment
Responsibilities
- Plan, coordinate, and schedule service calls and inspections with clients
- Proactively contact clients before the due date of their periodic inspections
- Identify new clients and promote our services
- Arrange equipment rentals or other requirements for installations, when needed
- Coordinate scheduled services between clients and technicians
- Ensure optimal use of the technicians’ scheduling calendar to maintain a high level of operational efficiency
- Maintain up-to-date equipment records and inspection contract renewals
- Follow up on after-sales service and repairs with the service team and clients
- Contribute to the improvement of processes, productivity, and customer satisfaction
- Qualifications
- High school diploma or equivalent required
- At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
- Proactive, motivated, and customer service-oriented attitude
- Clear communication skills with technicians and clients
- Excellent organizational and priority management skills
- Strong coordination abilities
- Self-motivated with a strong sense of responsibility
- Ability to manage multiple files simultaneously
- Basic knowledge of lifting equipment
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