Service Coordinator
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Key skills for this role
About the Role
Beverly Hills Maintenance seeks a proactive Service Coordinator to manage after-sales service requests, coordinate technician schedules, and ensure timely resolution of customer issues.
Key Skills for This Role
Responsibilities
- Respond to customer calls, emails, and after sales service inquiries promptly and professionally
- Register and manage service requests in the ERP system
- Verify customer information and warranty eligibility
- Schedule and coordinate service appointments with field technicians
- Follow up on pending service requests, technician updates, and spare parts availability
- Keep customers informed about the status and progress of their service requests
- Handle customer complaints professionally and escalate complex issues when required
- Prepare daily, weekly, and monthly service reports
Requirements
- Bachelor's degree or diploma in Business Administration, Engineering, or a related field
- 2–5 years of experience in customer service, service coordination, or after sales support
- Experience using ERP systems and Microsoft Office applications
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Ability to multitask and work effectively in a fast paced environment
- Customer focused with strong problem solving skills
Full Job Posting
Job Overview
- We are seeking a proactive and customer focused Service Coordinator – After Sales Service to manage service requests, coordinate technician schedules, and ensure timely resolution of customer issues.
Key Responsibilities
- Respond to customer calls, emails, and after sales service inquiries promptly and professionally.
- Register and manage service requests in the ERP system.
- Verify customer information and warranty eligibility.
- Schedule and coordinate service appointments with field technicians.
- Follow up on pending service requests, technician updates, and spare parts availability.
- Keep customers informed about the status and progress of their service requests.
- Coordinate effectively with service technicians, spare parts, and internal support teams.
- Maintain accurate service records, documentation, and customer history.
- Handle customer complaints professionally and escalate complex issues when required.
- Conduct post service follow ups to ensure customer satisfaction and gather feedback.
- Prepare daily, weekly, and monthly service reports.
- Ensure all service requests are closed within company service standards and timelines.
Requirements
- Bachelor's degree or diploma in Business Administration, Engineering, or a related field.
- 2–5 years of experience in customer service, service coordination, or after sales support.
- Experience using ERP systems and Microsoft Office applications.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to multitask and work effectively in a fast paced environment.
- Customer focused with strong problem solving skills.
- Experience coordinating field service teams is an advantage.
Preferred Skills
- Knowledge of after sales service processes.
- Experience in warranty management and service documentation.
- Ability to work collaboratively with cross functional teams.
- Strong attention to detail and accuracy.
Application Questions
- Do you have a valid QID/Residence Permit with NOC?
- If you're selected, how soon can you join?
- What is your salary expectation? (Mention Basic, Housing and Transportation)
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