Service Coordinator

You don't let things sit. A call comes in — you handle it. A service order needs to be created — you create it correctly. A part needs to be ordered — you order it before it becomes a problem.

Organized by instinct — you manage multiple service orders, parts requests, dispatches, and communications simultaneously without losing accuracy on any of them

Responsive and professional — you return calls promptly, communicate clearly with customers and technicians, and always represent DuraServ the right way

Detail-oriented where it matters — invoicing errors, parts miscommunications, and misfiled records create downstream problems; you're the person who prevents them

Comfortable in a fast-paced environment — priorities shift, calls stack up, and urgency is the baseline; you don't need calm to be effective

Administratively fluent — you know your way around Microsoft Office (Word, Excel, Outlook), pick up new systems quickly, and maintain records that hold up to scrutiny

A team anchor — the technicians, the operations manager, and the customers all depend on you to be accurate, available, and professional; you take that responsibility seriously

Required

High School diploma or equivalent

Proficiency with Microsoft Office — Word, Excel, and Outlook are daily tools in this role

Strong organizational and communication skills — you manage multiple priorities simultaneously without losing quality on any of them

Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable

Preferred

1–3 years of experience in a service coordination, dispatch, administrative, or operations support role

Experience with work order management, invoicing, or service administration in a field service or similar environment

Background in the commercial dock and door, mechanical services, or industrial services industry is a meaningful advantage

Competitive compensation commensurate with experience

Full benefits package: medical, dental, vision, and 401K with company match

Company-provided life insurance, short-term and long-term disability

A role where your work has immediate, visible impact on the branch and the customers it serves

A stable, office-based environment at a company that invests in the people who keep operations running

A path to growth within branch operations for high performers who want to take on more responsibility

If you've been in a coordination or administrative role where you were the person everyone relied on to keep things moving — where your accuracy prevented problems and your responsiveness kept customers satisfied — you already understand what this job requires.

DuraServ's Service Coordinators are the reason the technicians show up prepared, the customers stay informed, and the branch closes its service orders clean. That's not a small contribution — it's the foundation everything else is built on.

Where details make a mission-critical impact. Every day. That's this role.

APPLY NOW — Precision Coordinators Wanted.

Hit Apply. Tell us what coordination or administrative function you've supported and how you keep everything accurate when the pace picks up.

Please note: This is NOT a remote or hybrid role. On-site presence at the branch is required.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Service Coordinators are the operational backbone of every branch — and we hire people who understand what it means to hold that role with precision and professionalism.

DuraServ is an Equal Opportunity Employer.

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.