Service Coordinator
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Key skills for this role
About the Role
AIT in Abu Dhabi seeks a Service Coordinator to manage AMC contracts, coordinate service requests, and schedule technicians. Requires 2+ years coordination experience and a diploma.
Key Skills for This Role
Responsibilities
- Manage and coordinate multiple AMC contracts for clients, ensuring all contractual requirements are fulfilled.
- Receive, record, and monitor client service requests, complaints, and breakdown calls.
- Coordinate with service engineers, technicians, and subcontractors for job allocation and completion.
- Prepare daily work schedules and assign tasks based on priority and availability.
- Follow up with the technical team to ensure timely completion of service activities.
- Monitor preventive maintenance (PM) schedules and ensure visits are completed as per AMC requirements.
- Maintain AMC trackers, service reports, and maintenance records.
- Prepare and share service reports, completion reports, and maintenance documentation with clients.
- Coordinate with clients for access approvals, work permits, and site requirements.
- Track pending jobs, delays, materials required, and provide regular updates to management.
- Coordinate with procurement and stores for spare parts/material availability.
- Maintain client communication and ensure good customer relationships.
Requirements
- Diploma (Preferred)
- Coordination: 2 years (Preferred)
Full Job Posting
Key Responsibilities
- Manage and coordinate multiple AMC contracts for clients, ensuring all contractual requirements are fulfilled.
- Receive, record, and monitor client service requests, complaints, and breakdown calls.
- Coordinate with service engineers, technicians, and subcontractors for job allocation and completion.
- Prepare daily work schedules and assign tasks based on priority and availability.
- Follow up with the technical team to ensure timely completion of service activities.
- Monitor preventive maintenance (PM) schedules and ensure visits are completed as per AMC requirements.
- Maintain AMC trackers, service reports, and maintenance records.
- Prepare and share service reports, completion reports, and maintenance documentation with clients.
- Coordinate with clients for access approvals, work permits, and site requirements.
- Track pending jobs, delays, materials required, and provide regular updates to management.
- Coordinate with procurement and stores for spare parts/material availability.
- Maintain client communication and ensure good customer relationships.
Pay
- AED 2,500 AED 3,000 per month
Application Questions
- How much salary you are expecting?
- Notice period?
Education
- Diploma (Preferred)
Experience
- coordination: 2 years (Preferred)
Work Location
- In person
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