Service Coordination Manager

Regularly evaluate job performance of service support associates by assessing achievement of established goals and objectives.

Ensure a safe working environment through adherence to company training and safety guidelines.

Partner with Accounts Receivable, service associates, and managers to resolve billing or contract-related issues and prevent negative impact on cash flow and customer satisfaction.

Maintains contact with the public, customers, peers within the Raymond Enterprise organization, and other employees for the purposes of networking, establishment of best practices, and information exchange.

Performs related duties as assigned or as the situation dictates.

Minimum Qualifications:

Bachelor’s Degree or equivalent experience of five (5) or more years in Customer Service or Administrative Support

At least two (2) years of experience in a team lead, supervisory, and/or management type of role

The ability to travel across branch locations within our region as needed.

The ideal candidate will also possess:

Demonstrated ability to monitor, coach, and develop personnel.

Strong customer service focus and ability to work effectively both as part of a team and independently.

Effective communicator with the ability to collaborate across multiple levels of management, staff, and customers.

Strong organizational skills with the ability to balance multiple priorities.

Orientation to detail, accuracy, and process improvement.

Proficiency in ERP systems, Windows, and MS Office business applications.

Knowledge of general business practices and procedures, preferably with exposure to service operations.

Prior experience with maintenance administration, service contracts, or related technical practices.