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Service Consultant
ANZ
Jeddah, KSA
Full Time
Entry
Field
3 weeks ago
Customer ServiceCommunicationCash ManagementProblem SolvingDigital Advocacy
Free
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Customer ServiceCommunicationCash Management
About the Role
ANZ is hiring a Service Consultant in Jeddah to provide exceptional customer service and process transactions. The role requires strong communication skills and a customer focus. This is a casual role based in Auckland, New Zealand, but the job posting location is Jeddah, Saudi Arabia.
Key Skills for This Role
Customer ServiceCommunicationCash ManagementProblem SolvingDigital Advocacy
Responsibilities
- Deliver high quality customer interactions, demonstrating ANZ service standards at all customer interactions
- Work efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers
- Establish good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results
- Undertake Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements
- Maintain compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co ordinate branch teller cash requirements
Requirements
- High level of sales skills and understanding of a sales culture
- Strong customer focus with keen attention to details
- Proven analytical skills with strong customer service expertise
- Excellent communication and interpersonal skills
- Good listening & problem solving skills
Full Job Posting
About Us
- ANZ is shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
- As a Service Consultant in our Personal Banking portfolio you'll play a key role in providing exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact.
- Identify whether any other needs are required which are then referred off to the appropriate sales channel.
Key Responsibilities
- Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
- Strong communication skills, mobility for site visits (driving capability preferred), and openness to frequent travel across project locations.
- Mobility to be able to work at any branch where support is required.
- Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
- Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
- Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
- Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co ordinate branch teller cash requirements by minimising cash holdings at the counter.
Role Details
- Role Type: Casual
- Role Location: Auckland
- Work Hours: Casual
What will your day look like?
- Provide exceptional customer experience through quality interactions over the phone, e mail or online that meet customers’ financial transaction needs as the first point of contact
- Identify any additional needs and refer to the appropriate channel
- Demonstrate ANZ Values and nurture team members who don’t
- Be a digital advocate
- Demonstrate sound knowledge of the bank’s digital solutions, the ability to problem solve and educate customers.
What will you bring?
- High level of sales skills and understanding of a sales culture
- Strong customer focus with keen attention to details
- Proven analytical skills with strong customer service expertise
- Excellent communication and interpersonal skills
- Good listening & problem solving skills
So, why join us?
- From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
- You'll have the resources, opportunities, and community you need to take the next big step in your career.
- We have a range of flexible working arrangements, so our people can 'make work, work for them'.
- We provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
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