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Business Banking Consultant - Suncorp Bank
ANZ
Brisbane, UAE
Full Time
Mid
Onsite
4 weeks ago
Customer ServiceProblem SolvingNegotiationCommunicationComputer LiteracyCompliance
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Customer ServiceProblem SolvingNegotiation
About the Role
Suncorp Bank is seeking a Business Banking Consultant to support small business customers via inbound calls in Brisbane CBD. The role involves handling banking enquiries, account openings, and delivering exceptional customer service.
Key Skills for This Role
Customer ServiceProblem SolvingNegotiationCommunicationComputer LiteracyCompliance
Responsibilities
- Respond to incoming calls from Business Banking customers
- Complete follow up tasks requiring outbound calls to Business Banking customers
- Deliver exceptional customer experiences
- Work within a quality driven and compliant environment
- Manage complaints within required timeframes, policy and procedures
- Collaborate across channels to meet customer needs
Requirements
- Previous banking customer service/sales experience (not mandatory)
- Experience within a contact centre environment or operational/support role preferred
- High level computer literacy and navigation skills
- Experience in delivering high quality customer experience within required timeframes
- Good problem solving and negotiation skills
- Effective interpersonal and communication skills (written & verbal)
- Demonstrated ability to work as a supportive team member
- Committed to self development
- Demonstrated ability to work within a compliance environment
Full Job Posting
About Us
- At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group.
About The Role
- Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout for Business Banking Consultants in our Small Business Contact Centre. Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD.
- As a Business Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our valued customers.
- In this role, you will support customers via inbound calls with Business Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
- Role Location: 80 Ann Street, Brisbane QLD 4000
- Role Type: Permanent, Full time
What will your day look like?
- Respond to incoming calls from Business Banking customers
- Complete follow up tasks that require Outbound calls to Business Banking customers
- Deliver exceptional customer experiences
- Work within a quality driven and compliant environment
- Manage complaints within required timeframes, policy and procedures.
- Collaborate across channels to meet customer needs.
What will you bring?
- Previous Banking customer service/sales experience (not mandatory)
- Experience within a contact centre environment or an operational/support role preferred.
- High level computer literacy and navigation skills.
- Experience in delivering high quality customer experience within required timeframes.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
- Good problem solving and negotiation skills.
- Effective interpersonal and communication skills (written & verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
- Demonstrated ability to work within a compliance environment.
So why join us?
- Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters.
- Our team members' wellbeing is a top priority and we offer a range of benefits and support resources.
- We provide tools that enable remote work to support flexible work arrangements whenever possible.
- Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group.
About Suncorp Bank
- Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
Application Details
- To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers.
- You can apply for this role by visiting ANZ Careers and searching for reference number 118169.
- Job Posting End Date: 16/07/2026, 11.59pm, (Melbourne Australia)
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