Service Advisor
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Key skills for this role
About the Role
About the Role: We are seeking an enthusiastic, customer-centric, and motivated Fresh Graduate to join our Riyadh workshop team as a Junior Service Advisor. In this role, you w.
Key Skills for This Role
Responsibilities
- Greet customers upon arrival and create a professional first impression.
- Listen to customer concerns, document symptoms, and open job cards.
- Act as the bridge between customers and technicians, communicating vehicle issues.
- Present repair estimates, explain scope of work, and obtain customer approvals.
- Proactively update customers on service progress via phone or WhatsApp.
- Ensure vehicle is clean and inspected before delivery; explain invoice and work performed.
- Resolve minor complaints professionally and follow up post service for satisfaction.
Requirements
- Saudi national fresh graduate
- Enthusiastic and customer centric attitude
- Willingness to learn automotive operations and service management
Full Job Posting
About the Role
- Seeking an enthusiastic, customer centric, motivated Fresh Graduate to join Riyadh workshop team as Junior Service Advisor.
- You will be the vital link between customers and technical team, trained to manage the entire customer service journey.
- Excellent entry level opportunity for a Saudi national graduate to kickstart a career in automotive operations and service management.
Key Responsibilities
- Customer Reception: Warmly greet customers upon arrival, creating a professional first impression.
- Service Consultation: Listen to customer concerns, accurately document symptoms, and open official job cards.
- Internal Liaison: Act as primary bridge between customer and technicians, communicating vehicle issues clearly.
- Cost Estimation & Approvals: Present repair estimates, explain scope of work, and obtain explicit customer approvals.
- Status Updates (SLA Management): Proactively contact customers via phone or WhatsApp to provide progress updates.
- Quality & Delivery Check: Ensure vehicle is clean and fully inspected before handover; explain invoice and work performed.
- Customer Retention: Resolve minor complaints professionally and follow up post service to build long term trust.
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