Service Advisor- Multi Brand Garage

Overview

• Assist the Service Manager in providing detailed input for the quotations, planning, and reviews of all workshop projects.
• Aid in determining work prioritization and task allocation for all workshop tasks under the guidance of the Service Manager.
• Organize appointments, collections, transportation, and support for customers needing workshop services.
• Manage accurate maintenance and service records, ensuring timely updates and quality documentation.
• Assist in overseeing workshop operations, ensuring tasks are completed efficiently and safely.
• Monitor and report field faults and non-compliances, ensuring timely resolution.
• Support the scheduling of mobilisation/demobilisation equipment and service delivery provisions.
• Conduct review meetings of order execution status and communicate with customers regarding progress or delays.
• Ensure effective communication with workshop staff to facilitate smooth operations and accurate estimates.
• Maintain security and efficiency in workshop operations, seeking continuous improvements and efficiencies.
• Coordinate with sales, accounts, parts, and report to the Service Manager.
• Ensure the health, safety, and welfare of staff and customers within the workshop.
• Ensure compliance with company ESHMS (Environmental, Safety, and Health Management System) within the area of operations.
• Identify training needs and facilitate professional development opportunities within the workshop team.
• Support change activities within the team, ensuring clear communication and smooth implementation of new processes.