Service Advisor

You start your day by checking in with the team and reviewing the schedule. You’ll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same.

As customers arrive, you’re the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what’s going on, while others rely on you to guide them. Either way, you make the experience smooth and professional.

Throughout the day, you’re balancing multiple priorities. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It’s fast-paced, but that’s what makes it rewarding.

You’ll also solve problems on the fly. Whether it’s a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work.

By the end of the day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Be the first point of contact and create a positive, professional experience for every customer

Ask the right questions to understand customer needs and ensure accurate service recommendations

Build trust and rapport through clear communication and follow-up

Act as a liaison between customers and internal teams, including Service, Parts, and Sales

Keep customers informed throughout the service process

Ensure accuracy of all customer and vehicle information

Promote additional services that add value to the customer experience

Think on your feet and find solutions in a fast-paced environment

Coordinate with technicians and parts teams to keep work flowing efficiently

Stay organized while managing multiple customers and timelines

Take ownership of challenges and see them through to resolution

High School Diploma required

Post-secondary education in a related field is an asset

Strong customer service experience is required, including retail, hospitality, call centre, or other customer-facing roles

Automotive or trucking experience is an asset but not required

We welcome candidates from outside the industry who bring the right attitude and communication skills

Ability to stay calm and professional in a fast-paced environment

Strong communication skills with the ability to explain information clearly

Positive, team-first mindset

Genuine desire to help people and solve problems

Strong communication and relationship-building skills

Curiosity and willingness to learn every day

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required.