Credit Manager

You start your day by reviewing aging reports and identifying accounts that need immediate follow-up. You prioritize your list and begin reaching out to customers to secure payments, clarify issues, and keep accounts moving.

Some conversations are straightforward. Others require persistence, problem-solving, and the ability to navigate difficult discussions while maintaining relationships.

Throughout the day, you’re tracking commitments, following up consistently, and ensuring nothing slips through the cracks. You’re also working with branches to resolve invoice discrepancies or delays that may be impacting payment.

You’ll review new accounts, assess credit risk, and set appropriate limits. You’ll also handle credit override requests, balancing risk with business needs.

It’s a fast-paced role where organization, follow-up, and communication drive success. By the end of the day, you’ve moved accounts forward, reduced risk, and kept the business running smoothly.

• Own and drive collections across a high-volume portfolio • Proactively follow up on past due accounts and secure payment commitments • Manage customer conversations professionally and confidently • Track and follow up on commitments to ensure timely payment • Resolve disputes and work with internal teams to remove payment barriers • Maintain accurate customer records and account information • Ensure invoices are submitted and accepted through third-party systems

• Review and assess new customer accounts • Establish and manage credit limits based on financials and history • Make credit decisions within assigned authority • Handle credit override requests while balancing risk and business needs • Provide visibility to leadership on risk, trends, and problem accounts

• High School Diploma required • Post-secondary education in accounting, finance, or a related field is an asset

• 3 to 5 years in collections or accounts receivable • Strong collections background with proven ability to manage past due accounts • Proven experience managing a high-volume AR portfolio and achieving collection targets • Experience in high-volume environments is preferred • Credit decision-making experience is an asset • Ability to handle direct and sometimes difficult customer conversations • Strong organization and follow-up skills

Persistence and accountability in driving collections results

Strong communication skills and confidence in customer conversations

Ability to stay organized and manage a high-volume workload

• This is a Monday to Friday position, 40 hours per week • The above description is a summary of responsibilities and not an exhaustive list

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required