Service Advisor

As a Service Advisor at Hastings Deering, you will:

Deliver quality service – provide cost-effective support that exceeds customer expectations and minimises complaints.

Maintain and build strong relationships – Build and maintain customer and internal relationships, acting as the key operational contact for assigned customers.

Ensure accurate records – manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency.

Monitor job performance – oversee quality and efficiency of all work, ensuring standards and deadlines are met.

Support scheduling and workflow – assist Foremen and Leading Hands with labour allocation, service calls, and task management.

Contribute to quoting and collaboration – help prepare accurate repair estimates and work closely with technicians and supervisors to deliver for customers.

A successful teammate will have experience in:

Qualified and experienced – hold a relevant trade qualification or have extensive experience within our industry

Industry knowledge – proven experience in frontline service within heavy mining and construction industries.

Systems capability – confident with computing, including Microsoft AX and Power BI.

Product knowledge – in-depth understanding of Caterpillar machinery, products, and services is desirable.

Safety focused – committed to maintaining the highest standards of workplace health and safety.

Customer-oriented communicator – highly developed verbal and interpersonal skills with a strong focus on customer service.

Thrives under pressure – able to perform in a fast-paced environment and consistently deliver on expectations.

📌 Apply Now – click the button below. 📞 Enquiries: 1300 071 618 👤 Contact: Alex Kostowski – Senior Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.