indeed
Service Advisor – Bodyshop (Automotive)
XA Auto General Repairing CO.LLC
Dubai, UAE
Full Time
Mid
Onsite
AED 4,000/month / month
2 weeks ago
Customer ServiceAutomotive Repair KnowledgeEstimatingInsurance ClaimsCommunicationConflict Resolution
Free
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Customer ServiceAutomotive Repair KnowledgeEstimating
About the Role
XA Auto General Repairing CO.LLC seeks a Service Advisor for its Bodyshop to manage the repair process from assessment to delivery. The role involves customer service, estimating, repair coordination, and quality control in an automotive bodyshop environment.
Key Skills for This Role
Customer ServiceAutomotive Repair KnowledgeEstimatingInsurance ClaimsCommunicationConflict Resolution
Responsibilities
- Welcome customers and perform initial vehicle walk arounds to assess visible damage
- Listen to customer concerns and accurately document vehicle condition and repair needs
- Clearly explain the collision repair process, timelines, and insurance workflows
- Generate preliminary damage estimates and communicate with insurance adjusters
- Review and explain repair estimates and costs with customers and obtain authorizations
- Create and manage repair orders in Bodyshop management system
- Coordinate with estimators, body technicians, painters, and parts departments for efficient workflow
- Track and update job progress to ensure timely completion
- Provide regular status updates to customers via phone, email, or message
- Perform final vehicle inspections for completeness, cleanliness, and quality before handover
Requirements
- Minimum 2–3 years’ experience in an automotive Bodyshop or service advisor role
- Strong knowledge of collision repair processes, parts, and insurance claim procedures
- Excellent verbal and written communication skills
- Strong customer service orientation and conflict resolution skills
- Detail oriented with the ability to handle multiple jobs in a fast paced environment
Full Job Posting
Job Summary
- The Service Advisor – Bodyshop will manage the entire repair process, from the initial Assessment to the final delivery.
- They will work with the workshop team to make sure estimates are accurate, repairs are done on time, and customers get great service.
Customer Service & Vehicle Intake
- Welcome customers and perform initial vehicle walk arounds to assess visible damage.
- Listen to customer concerns and accurately document vehicle condition and repair needs.
- Clearly explain the collision repair process, timelines, and insurance workflows.
- Obtain required documents (registration, insurance info, accident reports).
Estimating & Job Authorization
- Generate preliminary damage estimates.
- Communicate with insurance adjusters for damage validation, supplements, and repair approvals.
- Review and explain repair estimates and costs with customers.
- Obtain repair authorizations and signatures as per insurance or company policy.
Repair Coordination & Workshop Liaison
- Create and manage repair orders in Bodyshop management system.
- Coordinate with estimators, body technicians, painters, and parts departments for efficient workflow.
- Track and update job progress to ensure timely completion.
- Ensure all repairs meet manufacturer and safety standards.
Communication & Follow Up
- Provide regular status updates to customers via phone, email, or msg.
- Notify customers about delays, part backorders, or insurance supplement issues.
- Communicate repair completion and coordinate vehicle delivery or pick up.
Quality Control & Delivery
- Perform final vehicle inspections for completeness, cleanliness, and quality before handover.
- Review completed repairs with the customer and handle any last minute concerns.
- Ensure post repair satisfaction and manage follow up feedback or surveys.
Qualifications & Skills
- Minimum 2–3 years’ experience in an automotive Bodyshop or service advisor role.
- Strong knowledge of collision repair processes, parts, and insurance claim procedures.
- Excellent verbal and written communication skills.
- Strong customer service orientation and conflict resolution skills.
- Detail oriented with the ability to handle multiple jobs in a fast paced environment.
Pay
- AED 4,000.00 AED 5,000.00 per month
Work Location
- In person
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