successfactors
Service Advisor
Nasser Bin Khaled Service Centers
QAT
Full-time
Entry
Onsite
Discovered 1 weeks ago
customer relationship management (CRM) softwareautomotive service softwaredealership management systems
Free
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customer relationship management (CRM) softwareautomotive service softwaredealership management systems
Key Skills for This Role
customer relationship management (CRM) softwareautomotive service softwaredealership management systems
Full Job Posting
Job Responsibilities
- Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
- Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
- Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
- Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
- Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
- Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
- Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
- Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
- Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
- Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
- Process customer payments and transactions, following company procedures and guidelines.
- Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
- Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
- Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
- Adhere to company policies, procedures, and safety guidelines at all times.
Qualifications
- Customer Service
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