successfactors

Service Advisor

Nasser Bin Khaled Service Centers

QAT

Full-time

Entry

Onsite

Discovered 2 weeks ago

Customer Relationship Management (CRM) software

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Customer Relationship Management (CRM) software

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Job Responsibilities

Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
Process customer payments and transactions, following company procedures and guidelines.
Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
Adhere to company policies, procedures, and safety guidelines at all times.

Skills

Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.
Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.
Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.
Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).