SeniorAdministrator - Problem Management, ServiceNow (159172)

Basic Requirements: • Minimum 4+ years ServiceNow Developer Experience. Total IT experience minimum 6 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Mobile App and Predictive Intelligence hands-one experience. • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CAD certified. • ITIL certification / CIS ITSM ServiceNow certification is an advantage.