Senior Process Associate (165473)

Job Summary

Key Responsibilities

• Scope of Work: • Drive onboarding and adoption of Cisco IQ, supporting customers through setup, telemetry enablement, and platform activation. • Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption. • Capture customer feedback, maintain engagement records, and collaborate with cross-functional teams to improve customer outcomes. • Prepare reports and track onboarding progress, customer interactions, and adoption metrics.

Skill Requirements

• Should Have: • Working Experience o US candidates: 2-4 Years • Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments. • Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools. • Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes. • Strong verbal and written communication skills, with the ability to effectively present information to customers and stakeholders. • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools. • Strong analytical and problem-solving capabilities • Customer-facing experience with a customer-centric approach • Proficiency in CRM tools and customer management platforms • Basic understanding of technology and networking concepts • Ability to coordinate across cross-functional teams • Strong organizational and follow-up skills • Ability to manage multiple priorities in a fast-paced environment • Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)