Senior WMS Consultant

in Agile/DevOps environments. What Success Looks Like in the First 90 Days 30 Days: Complete onboarding on Hy-Tek's engagement model, current client projects, and FIQ's tools (SQL environments, API testing, ticketing/documentation systems) Shadow the Lead Consultant and existing team members on active WMS-to-robotics integration work to understand current message flows, integration points, and troubleshooting patterns Get familiar with the specific robotics platforms in use on assigned client projects (e.g., Geek+, Locus, Exotec, or conveyor/ASRS systems) 60 Days: Begin independently handling MHE message troubleshooting and root-cause investigation on assigned client projects Contribute directly to SQL-based inventory adjustments, order-header updates, and stored procedure work in QA/production environments Participate actively in client-facing calls (SIT/UAT support, issue/bridge calls) alongside the Lead Consultant 90 Days: Independently own day-to-day WMS/WCS support and troubleshooting for at least one client engagement Demonstrate reliable, root-cause-level resolution of MHE integration issues with minimal escalation to the Lead Consultant Build working familiarity with both onshore development teams and offshore robotics vendor teams, contributing smoothly to cross-team coordination Key Performance Indicators (KPIs): Customer Success: Requirements captured accurately; high client satisfaction; successful go-live and post-go-live support. Integration Quality: WMS-to-robotics integrations function reliably, with issues traced to root cause and resolved durably rather than patched. Delivery Discipline: Clear, proactive communication on scope/schedule risk, with MVP boundaries respected near go live. Collaboration: Effective, positive working relationships with both local development teams and international robotics vendor teams. Documentation Quality: Design docs, technical specs, and runbooks are complete, clear, and actionable. Why You’ll Love Working Here At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. Here’s what makes Fulfillment IQ a rewarding place to work: Work That Matters You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance. Career Growth That Matters We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression. Flexibility to Thrive We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly. We Celebrate Impact From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics. A Collaborative Culture You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

you’ll appreciate: Employee Health: Comprehensive health and dental coverage for you and your family Time Off: Competitive paid time off and flexible leave policies Retirement: Retirement savings programs and employer contributions Professional Growth: Dedicated learning and development budget Flexible Work: Remote and hybrid work options Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable. Community Engagement: Team events, meetups, and company offsites Additional Perks Equipment and workstation allowances Internet and business travel reimbursements Employee stock options (ESOP), where applicable Team events, meetups, and company offsites Use of Artificial Intelligence in Hiring: FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com. Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs. Candidate Privacy: Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here , and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com. Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Learn More About Us: Website: fulfillmentiq.com LinkedIn: Fulfillment IQ Spotify: eCom Logistics Podcast Spotify YouTube: eCom Logistics Podcast YouTube