Senior Vice President Client Service Executive Global Payments And Trade Dubai

Job Description

Senior Vice President, Client Service Executive

Dubai

• .
• The successful candidate will combine deep client-facing experience, strong knowledge of payments and trade servicing, and proven people leadership capability to drive service excellence, manage escalations, and contribute strategic insight across service delivery, product, technology, and operations.
• This role also plays a key part in supporting relationship management activity and enhancing the experience of both existing and prospective clients .
• In this role, you’ll make an impact in the following ways:
• Develop a deep understanding of clients’ businesses, operating models, and technology strategies in order to deliver services aligned to their needs and expectations across products and services.
• Act as a senior point of contact for clients and internal stakeholders, building trusted relationships and promoting high-quality client experience.
• Provide day-to-day service support to Global Payments & Trade Commercial Team, helping to maintain positive experiences for both existing and prospective clients.
• Monitor service quality, product performance, and the overall client experience, proactively identifying potential risks, service issues, and improvement opportunities.
• Deliver strategic insight and recommendations to enhance service delivery, client outcomes, operational effectiveness, and product and technology solutions.
• Serve as the primary escalation point for clients and internal stakeholders across multiple market segments, regions, countries, and languages.
• Lead resolution of complex client issues, including matters relating to payments, trade, and other BNY products and services.
• Coordinate effectively across internal teams to ensure timely, transparent, and client-focused issue resolution.
• Lead, manage, and support the local Client Service team, ensuring the team is well positioned to deliver consistently exceptional service.
• Recruit, direct, motivate, coach, and develop team members, fostering high performance, accountability, collaboration, and continuous growth.
• Drive achievement of team goals and objectives, with responsibility for talent management, employee development, and day-to-day supervision.
• Build a strong team culture that enables individuals to maximize their contribution and operate effectively as a cohesive unit.
• Identify themes and trends across client feedback, service issues, and operational performance to inform continuous improvement.
• Partner with internal stakeholders across product, operations, technology, and relationship management to optimize client solutions and service outcomes.
• Contribute leadership insight into evolving client needs, service enhancements, and regional servicing strategy.
• To be successful in this role, we’re seeking the following:
• Significant direct client-facing experience within financial services.
• Strong experience in correspondent banking and/or a strong understanding of payments products and the end-to-end payments lifecycle.
• Demonstrated experience managing client service teams and leading people effectively.
• Proven ability to manage complex escalations and work across multiple stakeholders, regions, and service areas.
• Strong commercial awareness and ability to align service delivery with client business needs.
• Excellent communication, relationship management, and problem-solving skills.
• Leadership Capabilities
• Fluency in English and Arabic are essential to support the client segment.
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