Concierge Agent - W Residences Spanish Russian Italian Speaker
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Key skills for this role
About the Role
TALENTMATE is hiring a Concierge Agent for W Residences in Dubai. The role involves responding to residence owners' and guests' requests, providing information about the property and surrounding area, and ensuring high standards of service excellence.
Key Skills for This Role
Responsibilities
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services.
- Gather, summarize, and provide information about the property and surrounding area amenities.
- Announce visitors and permit access to authorized individuals.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Assist with scheduling of the elevator for move in/out.
- Assist with Bell/valet services for owners.
- Perform Lobby Ambassador tasks.
- Report any incidents, accidents, injuries, and unsafe work conditions to manager.
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Fluency in Spanish, Russian, or Italian preferred
Full Job Posting
Position Summary
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services.
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities.
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Assist with scheduling of the elevator for move in/out for Residence owners/tenants.
- Assist with Bell/valet services for owners when requesting for their vehicles.
- Perform Lobby Ambassador tasks.
- Review shift logs/daily memo books and document pertinent information in logbooks.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About W Hotels
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- We are a place to experience life.
- Whatever/Whenever is our culture and service philosophy.
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