Senior Technology Operations Analyst - SAP SuccessFactors/ EC -Dieppe, New Brunswick
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Key skills for this role
About the Role
EY is seeking an experienced SAP SuccessFactors / Employee Central Consultant to join their Application Managed Services team. You will provide end-to-end support for SAP SuccessFactors with a focus on Employee Central, manage incidents, and perform system monitoring.
Key Skills for This Role
Responsibilities
- Provide end to end support for SAP SuccessFactors, with a focus on Employee Central modules
- Manage incident, service request, and problem tickets in line with SLAs and AMS support processes
- Configure and maintain Employee Central components including workflows, business rules, data models, and position management
- Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center)
- Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability
- Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements
Requirements
- Bachelor's degree in computer science, Information Systems, HR Technology, or related field
- Approximately 3+ years of hands on experience in SAP SuccessFactors, ideally with expertise in Employee Central
- Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments
- Hands on experience with configuration (business rules, workflows, role based permissions)
- Strong verbal and written communication skills
- SAP SuccessFactors Employee Central certification (preferred)
- Experience with additional modules such as Time Off, Recruiting, or Performance & Goals (preferred)
Full Job Posting
The Opportunity
- EY Managed Services helps organizations run, optimize, and continuously improve critical business operations.
- Seeking an experienced SAP SuccessFactors / Employee Central Consultant to join the Application Managed Services (AMS) team.
- Role focuses on ongoing support, enhancements, and optimization of SAP SuccessFactors solutions with emphasis on Employee Central.
Your Key Responsibilities
- Provide end to end support for SAP SuccessFactors, with a focus on Employee Central modules.
- Manage incident, service request, and problem tickets in line with SLAs and AMS support processes.
- Configure and maintain Employee Central components including workflows, business rules, data models, and position management.
- Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center).
- Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability.
- Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements.
To qualify for the role you must have
- Bachelor's degree in computer science, Information Systems, HR Technology, or a related field.
- Approximately 3+ years of hands on experience in SAP SuccessFactors, ideally with expertise in Employee Central.
- Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments.
- Hands on experience with configuration (business rules, workflows, role based permissions).
Ideally, you'll also have
- SAP SuccessFactors Employee Central certification.
- Experience with additional modules such as Time Off, Recruiting, or Performance & Goals.
What We Offer
- Competitive compensation package with discretionary bonus program.
- Comprehensive medical, prescription drug and dental coverage plan.
- Defined contribution pension plan.
- Great vacation policy plus firm paid days.
- Support and coaching from engaging colleagues.
- Learning opportunities to develop new skills.
- Freedom and flexibility to handle your role.
Salary Ranges
- Dieppe: CAD 72,000 to 108,000 per year.
- Toronto/London/Ottawa/Waterloo/Vancouver/Victoria: CAD 72,000 to CAD 108,000 per year.
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