Senior Technical Writer (CPX)

Overview

Responsibilities

• Develop and maintain high-quality documentation, including standard operating procedures (SOPs), user guides, technical reports, white papers, security policies, and training materials related to SOC procedures and tools.
• Create unique, high-quality technical content that includes in-depth technical overviews, high-level and low-level designs, standard operating procedures, work instructions, and process flows.
• Drive the requirements-gathering phase of system engineering for the various engineering teams within the SOC.
• Research, write, edit, and proofread complex technical data for use in documents or sections of papers to present highly technical information less technically.
• Gather information independently from available data in existing knowledgebase/document repositories.
• Translate complex cybersecurity concepts and terminology into understandable language to support technical and non-technical audiences.
• Read previous documentation and design notes, and use computer-based training or company technical products to gather and research complex technical information for complex documentation.
• Liaise with SOC analysts, engineers, and other subject matter experts to gather, validate, and organize relevant technical information needed for documentation.
• Continuously review and update existing documentation.
• Develop strict standards for keeping, managing, and making documents available to an organization.
• Manage the roadmap for documentation control and management.
• Maintain consistency of documents with organization-wide standards.
• Ensure all documentation and materials follow appropriate standards, guidelines, and security controls by company policies and industry regulations, such as ISO270001.

Characterstics

• Effective self-starter with minimal shadowing.
• Ability to work in a fast-paced and collaborative environment with minimal supervision.
• Self-disciplined, team-goal oriented, and comfortable working to regular deadlines.
• Ability to be flexible and to adapt to changing responsibilities, situations, tools, and requirements.
• Enjoy learning new things and sharing knowledge with others.
• Diplomatic but persistent when working with Subject Matter Experts.
• Dedicated to completing projects and willing to go the extra mile when needed.

Skills

• ITIL Foundation
• CompTIA Security+
• CISSP
• CISM
• Systems Engineering
• Any Bachelor’s Degree in Computer Science or Information Technology.

Experience

• Minimum 6 years’ work experience required
• Excellent written and verbal English communication skills.
• Strong working knowledge of Microsoft Office Suite, image-processing software, and diagramming software like Visio.
• Expertise in desktop publishing, word processing, presentation, and online document management software.
• Strong research skills and ability to pick up new technical concepts quickly.
• Strong attention to detail, excellent grammar, punctuation, planning, and organizational skills.
• The ability to collaborate effectively with technical Subject Matter Experts, including engineers, programmers, and technical support staff.
• Demonstrated Cyber Security knowledge across an operational environment.
• Understanding security technologies such as SIEM, EDR, IDS, and SOAR.
• Familiarity with Linux/Unix OS, Windows OS, Database technologies, and network infrastructure.
• Knowledge and implementation of information security components, principles, practices, and procedures.