Senior Technical Trainer

About the Role

Key Responsibilities

• Lead the design and development of comprehensive technical training programs for internal teams, customers, implementation partners, and stakeholders.
• Build structured learning paths covering Presight products, AI solutions, platform capabilities, integrations, APIs, deployment workflows, troubleshooting, and best practices.
• Develop instructor-led training, self-paced e-learning modules, onboarding programs, certification materials, workshops, and technical documentation.
• Continuously review and enhance learning programs based on product evolution, learner feedback, business priorities, and industry best practices.
• Produce high-quality technical documentation including user guides, implementation guides, knowledge articles, SOPs, process documentation, quick reference guides, FAQs, and learning resources.
• Design and deliver training programs covering Generative AI, machine learning, analytics platforms, and AI-enabled business solutions.
• Develop learning content that helps technical and business users understand AI concepts, capabilities, limitations, responsible AI principles, and practical use cases.
• Translate complex technical concepts into clear, concise, and engaging educational content suitable for diverse technical audiences.
• Develop hands-on labs, practical exercises, real-world use cases, and scenario-based learning materials that reinforce knowledge retention.
• Ensure all training content remains current with product releases, feature enhancements, and platform updates.
• Deliver engaging instructor-led and virtual technical training sessions for employees, customers, partners, and executive stakeholders.
• Facilitate technical workshops, product demonstrations, onboarding sessions, certification programs, and knowledge transfer activities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Technical Communication, Education, Instructional Design, or a related discipline.
• Minimum 7–10 years of experience in technical training, technical enablement, instructional design, technical documentation, or a similar role within software, AI, data analytics, cloud, or enterprise technology environments.
• Demonstrated experience working with AI, Generative AI, machine learning, data analytics, or intelligent automation solutions.
• Strong understanding of software development concepts, APIs, cloud platforms, system integrations, and enterprise applications.
• Experience creating high-quality technical documentation, presentations, and structured learning materials.
• Excellent presentation, facilitation, and public speaking skills with the ability to engage both technical and non-technical audiences.
• Experience working in cross-functional Agile product environments.

What We Look For

• Performance-driven, inquisitive mind with the agility to adapt to ambiguity.
• Eager to explore opportunities to build meaningful collaborations with stakeholders.
• Aspire to create unique customer-centric solutions.
• Bias for action and a passion to conquer new frontiers in the AI space.

What Working With Us Offers

• An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
• Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.
• A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.