Senior Technical Support Manager - Remote US, EST or CST

• Minimum 5 years of experience in Customer Success or Customer Support with proven Operations or Technical capabilities
• Experience in the energy/utility space required
• Strong analytical skills with the ability to identify and correlate metrics relevant to customer goals to drive customer success and contribute to the efforts of the entire team
• Excellent communication skills, with the ability to present reporting and complex data findings in a clear and concise manner
• Strong organizational and time management skills, with the ability to work on multiple projects and priorities simultaneously
• Advanced IT&C knowledge and capabilities and ability to quickly learn and perform in new software environments.
• Ability to work across time zones and with offshore teams in a dynamic start-up setting

• Consulting experience strongly preferred
• Relevant courses/training are nice-to-have but not required
• Experience in cloud technologies (i.e. AWS, GCS)
• Experience working with a start-up
• Experience with energy efficiency and program implementation is highly desired
• Interest in Clean Energy, Climate Change, Decarbonization, or Renewable Energy is a big plus

Due to the location of the customers who will be supported in this role, it is required that candidates be located in either EST or CST time zones.

The role will include occasional work at a GridX Industrious shared office or attendance at offsites and/or customer sites, as determined by your role’s responsibilities and agreed to with your manager.

Your time is valuable!

Please note we will only be reviewing applications for those who reside in our preferred time zones.

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected base salary range for this role is $85,000 to $105,000 per year.

Please note this range is an estimate and actual pay may vary based on qualifications, experience and location.

Interview #1 In-Depth Technical Discussion with Hiring Manager/ Director, Technical Support (45-60 minutes)

Interview #2 In-Depth Technical Discussion with Sr.

Technical Support Manager (45-60 minutes)

Interview #3 General overview chat with Chief Customer Officer (30-45 minutes)

• Flexible PTO
• Excellent Medical, Dental and Vision Insurance
• 401k Match
• Parental Leave
• Be part of creating our clean energy future

Our values are closely-held beliefs designed to drive the right actions and the right decisions that are authentic to GridX.

We expect results delivered in a way consistent with GridX values.

In exchange, we reward high performance.

We:

• e X plore the possible - Everyone is empowered to innovate, fail and iterate in delivering our clean energy future. Consistent progress is our default.
• e X ecute on big goals - We are owners, taking responsibility for achieving results. We think long-term, sweat the details, and use resources wisely.
• e X cel together - Collaboration and camaraderie are at our core. We cheer for and challenge each other to be our best. We win together.
• e X emplify success - We do the right thing and act with integrity, even when no one is looking. We prove that it’s possible to do well by doing good.

GridX is the catalyst of our clean energy future.

Utilities and energy technology providers rely on our analytics solutions to tell people exactly what they can expect to pay when making clean energy decisions, like changing to a time-of-use rate plan, buying an electric vehicle, installing solar and more.

The result is less strain on the electric grid, happier customers and increased consumer investment in sustainable technologies.

Working at GridX puts you at the center of realizing our clean energy future.

At GridX, we value the diversity of our employees and partners.

We believe that our company thrives when we support and celebrate our differences.

No recruiters or phone calls, please.

GridX does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.

All unsolicited resumes and profiles will be considered GridX property, and GridX will not be obligated to pay a referral fee.

This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

We are interested in every qualified candidate who is eligible to work in the United States.

However, we are not able to sponsor or take over sponsorship of an employment Visa at this time.