Senior Technical Support Engineer – Slurm

Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.

Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability.

Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints.

Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required.

Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems.

Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents.

Collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports.

Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization.

BS degree in Computer Science, Engineering, or a related field, or equivalent experience.

5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents.

Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.

Capacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution.

In-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services.