Senior Technical Support Engineer (Salesforce Platform)

• Experience supporting global customers (North America, Europe) in fast-paced environments.

• Excellent verbal and written communication; explain complex concepts to technical and non-technical audiences.

• Proven ability to manage customer expectations during critical incidents and escalations.

• Demonstrated ownership and accountability for issue resolution.

• Owns issues end-to-end; drives resolution with business context awareness.

• Customer-first mindset; builds lasting relationships.

• Continuously expands technical and pharma/life sciences business knowledge.

• Collaborates effectively across global teams; mentors colleagues.

• Proactively improves processes and drives operational excellence.

• Communicates professionally in technical and business contexts.

Our DARE core values - D REAM , A LIGN , R ESPECT, and E XCEL - shape how we work together.

We solve practical problems that matter to our customers and teams.

We work across functions and value clear, respectful communication.

We recognize good work and support growth over time.

We are curious about better ways to work, including thoughtful use of AI and modern tools.

We do not expect every person to be perfect in every area. We look for strong fundamentals, curiosity, ownership, and the ability to keep growing.

We are not just looking for a checklist of skills. We are looking for people who bring ideas, curiosity, and a point of view.

If this role sounds interesting and you can see yourself adding value, we would love to hear from you.

Model N is transforming how Life Sciences companies manage revenue, commercialization, and compliance.

For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medical technology companies.

Our intelligent, cloud-based platform combines technology, data, analytics, AI, and industry expertise to help leading Life Sciences organizations optimize revenue, navigate complex regulations, improve decision-making, and bring life-changing products to market faster.

Today, 150+ leading companies across the globe trust Model N to optimize growth and transform critical commercial processes. Our solutions manage approximately $1.3 trillion in gross revenue , helping customers reduce complexity, strengthen compliance, and unlock new opportunities for growth.

At Model N, we are building the next generation of Life Sciences revenue management —where technology, data, AI, and human expertise come together to create meaningful business impact.

Join us to build technology that powers innovation in Life Sciences and makes a difference at global scale.

For more information, visit www.modeln.com .