Senior Technical Success Manager

• Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
• Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

What you’ll bring

• 5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
• Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
• Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments.
• Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams.
• Nice to have: a track record of problem-solving and innovation in developing technology programs.
• Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.
• Enjoys translating complex technical wins into clear business value: you love a good success story.

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech.

If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place.

From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

Health benefits, employee assistance plans, and annual wellness allowance

Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances