Senior Technical Program Manager, Systems and Business Process Review
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Key skills for this role
Key Skills for This Role
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In this role, you will
Lead Business Process Reviews across Manufacturing Operations, analyzing end-to-end workflows and identifying opportunities for standardization, simplification, optimization, and scalability.
Partner with business stakeholders to define future-state processes, operational requirements, success criteria, and key performance metrics.
Program manage the Systems Pillar of the Zoox Production System (ZPS), ensuring effective implementation, integration, adoption, and sustainment of business systems.
Drive cross-functional alignment across Business, BizApps, IT, HR, Legal, and other stakeholders to translate operational needs into process and system solutions.
Develop and execute change management, communication, and adoption strategies to support successful deployment of new systems, processes, and operating models.
Facilitate workshops, stakeholder reviews, and continuous improvement activities, while monitoring process effectiveness, compliance, adoption metrics, and post-implementation outcomes.
Qualifications
- Bachelor's degree in Business Administration, Engineering, Information Systems, Operations Management, Program Management, or a related field.
- 8+ years of experience leading business process transformation, enterprise systems implementations, or large-scale cross-functional programs in a manufacturing, operations, or technology environment.
- Demonstrated experience analyzing and redesigning business processes, translating operational requirements into scalable system and process solutions.
- Strong understanding of enterprise business systems, including ERP, Quality Management Systems, PLM, MES, or related platforms in a manufacturing and logistics environment.
- Excellent analytical skills with the ability to assess complex processes and develop actionable recommendations.
- Strong written and verbal communication skills, with the ability to convey technical information effectively.
Bonus Qualifications
SAP Certified Application Associate in relevant modules.
Master's degree in Business Administration, Engineering, Program Management, etc.
PMP, PgMP, or similar project management certification
About Zoox
Zoox, an Amazon subsidiary, develops purpose-built autonomous robotaxis designed from the ground up for rider comfort without a traditional driver's seat.
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