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Senior Technical Program Manager, Service Engineering

Zoox
Hayward, USA
Full-time
Senior Level
Onsite
USD 186000-223000 yearly
Discovered 1 weeks ago
Free

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  • Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholder
  • Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones.
  • Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness.
  • Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio
  • Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks
  • BS or MS degree in an engineering or management discipline
  • 10+ years of experience in manufacturing operations, engineering, program management, or fleet operations
  • Strong track record in managing complex cross-functional projects or programs
  • Experience with documentation tools such as Jira, Smartsheet, or Confluence
  • PMP Certificate
  • Prior experience working in a startup or automotive environment
  • Experience in launch and scaling of volume production.

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