Senior Technical Program Manager

Role overview

Responsibilities

• Own end-to-end delivery of large, cross-functional technical programs across cloud, infrastructure, platform, security, and engineering domains.
• Translate business objectives, technology strategy, and operational priorities into executable roadmaps, milestones, and measurable outcomes.
• Align priorities, scope, timelines, and delivery commitments with product managers, engineering managers, architects, and stakeholders.
• Drive roadmap planning, prioritization, and capacity management with Engineering leadership.
• Manage milestones, dependencies, risks, issues, resource constraints, and delivery trade-offs.
• Own Jira governance, including backlog management, workflows, reporting, dashboards, roadmap tracking, release planning, and delivery metrics.
• Build executive reporting on program health, risks, dependencies, and outcomes.
• Facilitate planning sessions, technical reviews, governance forums, and release readiness activities.
• Coordinate alignment across Engineering, Infrastructure, Security, Cloud Operations, and Product teams.
• Drive continuous improvement in program management practices, delivery processes, and governance frameworks.
• Serve as the primary point of contact for major programs and strategic initiatives.

Required experience and capabilities

• Experience leading complex technical programs in software engineering, cloud, platform, infrastructure, or technology organizations.
• Strong understanding of Agile delivery methodologies and the Software Development Lifecycle.
• Strong understanding of Azure cloud services, cloud-native architectures, and modern infrastructure platforms.
• Ability to understand technical designs, architecture diagrams, APIs, infrastructure components, and platform services.
• Experience with roadmap execution, capacity planning, program governance, and enterprise stakeholder management.
• Experience managing complex dependencies, risks, issues, priorities, and stakeholder expectations across multiple teams.
• Deep expertise with Jira governance, workflow administration, dashboards, reporting, dependency tracking, and release management.
• Strong analytical, problem-solving, communication, organizational, prioritization, planning, and execution skills.
• Ability to influence without direct authority and drive alignment across highly matrixed organizations.
• Ability to manage multiple initiatives simultaneously while maintaining focus on business outcomes.

Preferred experience and certifications

• Experience supporting Azure cloud platforms, infrastructure engineering, platform engineering, DevOps, or Site Reliability Engineering teams is preferred.
• Exposure to AWS or other cloud platforms is preferred.
• Familiarity with Terraform, Kubernetes, CI/CD pipelines, observability platforms, and cloud operations is preferred.
• Experience managing security, compliance, resiliency, or operational readiness initiatives is preferred.
• Experience with Aha!, Confluence, Azure DevOps, or similar portfolio management platforms is preferred.
• PMP, SAFe, Agile, Scrum, Azure, AWS, or related certifications are preferred.

Security responsibility

Compensation

• The Canada-based role offers competitive pay based on location, experience, and qualifications.
• The role may include eligibility for a discretionary annual incentive program.
• The stated Toronto pay range is $94,000 to $138,000 CAD.