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Key skills for this role
Own Complex Programs End to End: Drive multi-team technical programs from inception through delivery and into sustained operation, staying with the work long enough to prove it scales.
Technical Depth: Engage substantively with architecture, integrations, and system dependencies. You partner with engineering leadership as a peer, not a scribe.
AI-Enhanced Planning: Translate strategic priorities into specifications and risk models, using AI-assisted analysis to identify dependencies and surface blind spots early.
Accelerated Backlog Refinement: Work with engineering to decompose requirements into technical stories, using AI to generate acceptance criteria and keep story quality consistent.
Predictive Delivery: Manage timelines and quality using AI-powered project analytics for real-time schedule health and early warning on scope creep.
Strategic Communication: Use AI summarization to distill complex technical discussions into clear briefings for business units and IT teams.
Operational Excellence: Automate routine reporting and dashboards through AI-generated summaries, reserving your time for narrative insight.
Continuous Improvement: Drive retrospectives using AI to analyze velocity trends and recurring blockers, recommending data-backed process adjustments.
Evangelism and Mentorship: Pilot new AI workflows and mentor other TPMs on moving from manual work to AI-augmented processes while maintaining human oversight.
Deep Program Experience: 8+ years leading technical programs in cross-functional environments, with demonstrated ownership of complex, multi-team systems. We are looking for depth over breadth, programs you owned for years rather than engagements you rotated through.
Technically Substantive: You can speak credibly about system architecture, integration patterns, and technical tradeoffs. Strong understanding of the SDLC, modern CI/CD models, and Scrum, Kanban, and SAFe.
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A Builder and Scaler: A track record of building capabilities that lasted and scaled after you delivered them.
AI-Fluent: At least 2 years actively integrating AI into your professional workflow, with daily hands-on use of AI copilots such as Claude, ChatGPT, GitHub Copilot, or Cursor. You can configure AI-enhanced workflows in Azure DevOps, Jira, Slack, or Teams.
Critical Thinker: You evaluate AI-generated output and know when AI accelerates work versus when it introduces risk.
Educated: Bachelor's degree in IT, CS, or Business. Master's preferred. PMP, PRINCE2, or Agile certifications are a plus.
Relationship Builder: Exceptional interpersonal skills and the emotional intelligence to lead change management around new ways of working.
arrivia powers travel loyalty and rewards programs for some of the world's leading brands. We help millions of travelers book memorable experiences while delivering the technology, supply, and service our partners build their programs on. We are investing in growth and in the platform that drives it, and we are building the systems and the teams to lead that shift rather than follow it.
Stay Curious: Explore new challenges and make space to learn.
Keep it Real: Earn trust through open, honest communication.
Own it: Seek ways to make an impact and take action.
Win Together: Create a culture of connection and inclusion.
B2B travel loyalty technology provider powering white-label booking, rewards, and marketing programs for brands, members, and employees.
Visit company websiteJobs and hiring trendsFull-time
Senior · 8+ years experience
Remote
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