ukg
IT Technician I
arrivia
Mumbai, IND
Full-time
Entry · 0+ years experience
Onsite
Discovered 3 weeks ago
Microsoft CopilotChatGPTMicrosoft 365Windows 10macOS
Free
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Microsoft CopilotChatGPTMicrosoft 365
Key Skills for This Role
Microsoft CopilotChatGPTMicrosoft 365Windows 10macOS
Full Job Posting
What You Will Do
- Be the Face of IT: Triage and resolve day-to-day tickets across endpoint, account, application, and connectivity issues. Maintain our 48-hour handling standard to keep our global teams running smoothly.
- Support Endpoints and Hardware: Guide new hires through their device setups (Windows and macOS), walk them through first-time sign-ins, and help troubleshoot basic software installation issues.
- Manage Basic Identity Access: Help users set up multi-factor authentication (MFA), troubleshoot login issues, and process routine password reset requests securely.
- Collaborate and Document: Keep our knowledge base accurate and easy to use. You will learn to use AI tools to quickly turn complex solutions into clear, simple help articles for our team.
How We Use AI in This Role
We do not expect you to have all the answers on day one, which is why we actively encourage the smart use of AI tools to elevate your performance:
AI-Assisted Troubleshooting: Use tools like Microsoft Copilot and ChatGPT to quickly diagnose unfamiliar error codes, read system logs, and find solutions without needing to wait on a senior technician.
Microsoft Copilot (M365): Use Copilot in Teams and Outlook to summarize chat threads, draft polite communications, and write clear ticket resolution notes quickly.
Prompt Engineering: Build your skills in asking AI tools the right questions to get fast, highly accurate technical answers.
What You Will Bring
Experience: 0 to 2 years of hands-on IT support experience (help desk, service desk, or equivalent).
Skills: Basic familiarity with Windows 10 and 11, macOS, Microsoft 365, and general ticketing systems.
Mindset: A strong "white-glove" customer service attitude, featuring clear verbal and written English, active listening, and a calm demeanor under pressure.
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