Senior Technical Enablement Manager

Own SE Onboarding & Ramp

Design and deliver a structured ramp program for new SEs including covering platform depth, demo certification, discovery methodology, and technical objection handling. Track ramp KPIs and iterate to accelerate time-to-readiness.

Drive Ongoing Technical Readiness

Build and maintain a continuous learning program that keeps SEs sharp as the product evolves. Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field-ready training.

Build and Maintain SE Certifications

Own the SE certification framework including demo quality, technical discovery, and RFx readiness. Run bi-annual refreshes in partnership with SE leadership and use AI roleplay tools (e.g. LetterAI) to scale practice and coaching.

Enable Competitive & Vertical Depth

Develop programs that arm SEs with the technical differentiation, industry context, and ERP/integration knowledge (e.g. SAP) needed to win in enterprise deals.

Leverage Data to Improve Performance

Use Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness then build targeted interventions to close those gaps.

Partner Cross-Functionally

Act as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is tightly aligned with GTM strategy, product launches, and competitive priorities.

Measure What Matters

Track leading indicators (demo certification pass rates, call quality scores, competitive win rates, early-stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact.

• 4–7+ years of experience in technical pre-sales enablement, solutions engineering, or a closely related GTM role in a high-growth SaaS environment

• Deep understanding of the SE function. You know how SEs think, how they prep for technical evaluations, and what separates great demos from average ones

• Proven experience building certification programs, technical learning journeys, and demo readiness frameworks

• Hands-on with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI)

• Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design

• Excellent communication, cross-functional influence, and project management skills

• High execution bar. You’ll ship programs, iterate fast, and build trust with technical teams.

• Background in solutions consulting, technical pre-sales, or sales engineering

• Experience with procurement or finance technology (Zip platform familiarity a plus)

• Familiarity with RFx processes and enterprise procurement evaluation cycles

• Instructional design and curriculum development experience

• Knowledge of ERP ecosystems (SAP, Oracle, Workday) and how they intersect with procurement tech

The salary range for this role is 120,000 - 150,000 CAD. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity

🦷 Full health, vision & dental coverage

🚠 Team building events

🌴 Flexible PTO

💻 Apple equipment plus home office budget

💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!