Commercial Account Manager

About Zip

Your Role

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

You Will