Senior Technical Deployment Support
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Key skills for this role
About the Role
DirectFN seeks a Senior Technical Deployment Support to lead complex software deployments for capital markets platforms. The role involves configuring environments, running deployment scripts, performing system integrations, and mentoring junior engineers.
Key Skills for This Role
Responsibilities
- Lead execution of complex and high risk software deployments for DirectFN's products across client hosted, on premises, and cloud environments
- Run and validate deployment scripts, automated installation packages, and configuration commands
- Own pre deployment environment validation and readiness checks
- Plan and execute database migration scripts, data loads, and schema updates
- Configure and tune application servers, middleware, web servers, and related infrastructure components
- Set up and validate application configuration files, environment variables, connection strings, and integration parameters
- Lead real time technical support during go live deployment windows
- Perform and oversee post deployment smoke tests and functional validation checks
- Execute and supervise rollback procedures in the event of a deployment failure
- Diagnose and resolve complex technical issues encountered during or after deployments
- Act as senior escalation point for deployment issues, conducting root cause analysis
- Mentor and guide junior deployment and support engineers
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field
- Minimum 5 years of experience in software deployment, application support, or IT operations
- Strong hands on experience running and validating deployment scripts in Linux and Windows server environments
- Proficiency in command line tools and scripting languages such as Bash, PowerShell, or Python
- Strong understanding of application server configuration (e.g., Tomcat, IIS, Nginx) and database deployment procedures
- Experience with version control systems (Git), CI/CD pipelines, and change management processes
- Ability to read, follow, and improve technical deployment runbooks and configuration documentation
- Fluent in English (spoken and written)
- Experience deploying financial technology applications, trading platforms, or brokerage management systems (preferred)
- Familiarity with cloud deployment environments (Azure, AWS, or OCI) and containerization basics (Docker) (preferred)
- Knowledge of deployment automation tools such as Ansible (preferred)
- Exposure to monitoring tools (e.g., Grafana, PRTG, or Datadog) (preferred)
Full Job Posting
About Us
- DirectFN is a leading Capital Market Industry (CMI) Financial Technology software and Content provider, now owned by Saudi Tadawul Group / WAMID, specializing in brokerage, asset, and custody management solutions.
Job Summary
- The Senior Technical Deployment Support is a senior, hands on technical role responsible for leading complex software deployments across client and internal environments for DirectFN's capital markets platforms.
Key Responsibilities
- Lead execution of complex and high risk software deployments for DirectFN's products across client hosted, on premises, and cloud environments.
- Run and validate deployment scripts, automated installation packages, and configuration commands accurately.
- Own pre deployment environment validation and readiness checks.
- Plan and execute database migration scripts, data loads, and schema updates for major releases.
- Configure and tune application servers, middleware, web servers, and related infrastructure components.
- Set up and validate application configuration files, environment variables, connection strings, and integration parameters.
- Lead real time technical support during go live deployment windows.
- Perform and oversee post deployment smoke tests and functional validation checks.
- Execute and supervise rollback procedures promptly in the event of a deployment failure.
- Diagnose and resolve complex technical issues encountered during or after deployments.
- Act as the senior escalation point for deployment issues, conducting root cause analysis.
- Maintain detailed deployment logs capturing all actions taken, issues encountered, and resolutions applied.
Qualifications & Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum 5 years of experience in software deployment, application support, or IT operations roles, including experience leading complex deployments.
- Strong hands on experience running and validating deployment scripts in Linux and Windows server environments.
- Proficiency in command line tools and scripting languages such as Bash, PowerShell, or Python.
- Strong understanding of application server configuration (e.g., Tomcat, IIS, Nginx) and database deployment procedures.
- Experience with version control systems (Git), CI/CD pipelines, and change management processes.
- Ability to read, follow, and improve technical deployment runbooks and configuration documentation accurately.
- Fluent in English (spoken and written).
Prefer to Have
- Experience deploying financial technology applications, trading platforms, or brokerage management systems.
- Familiarity with cloud deployment environments (Azure, AWS, or OCI) and containerization basics (Docker).
- Knowledge of deployment automation tools such as Ansible or equivalent.
- Exposure to monitoring tools (e.g., Grafana, PRTG, or Datadog) for post deployment health checks.
- ITIL Foundation certification or equivalent service management qualification.
Core Skills
- Technical Leadership: Leads complex deployments accurately and methodically.
- Troubleshooting: Quickly diagnoses and resolves complex technical deployment issues under time pressure.
- Attention to Detail: Follows and improves runbooks and checklists precisely.
- Mentorship: Develops junior deployment engineers and raises overall team capability.
- Composure Under Pressure: Remains focused and decisive during high stakes go live deployment windows.
- Collaboration: Works effectively with deployment, engineering, and infrastructure teams.
Key Result Areas (KRAs)
- Deployment Accuracy: Complex deployments executed correctly and in full accordance with approved runbooks.
- Go Live Stability: Systems are stable and validated post deployment.
- Issue Resolution: Complex deployment issues diagnosed and resolved or escalated quickly.
- Process Improvement: Measurable improvement in deployment reliability, automation, and runbook quality.
- Team Capability: Well supported, more capable junior deployment engineers.
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