Senior Technical Analyst (Contractor)
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Key skills for this role
About the Role
Teck Resources is seeking a Senior Technical Analyst to support vendor-provided engineering and operational applications. The role involves Tier 2/3 support, incident management, troubleshooting, and vendor coordination.
Key Skills for This Role
Responsibilities
- Provide Tier 2/3 support for assigned engineering and operational applications
- Own the end to end lifecycle of incidents and service requests
- Perform detailed troubleshooting and root cause analysis across application, integration, and data layers
- Coordinate issue resolution with vendors and internal teams
- Balance and prioritize time sensitive operational issues while managing ongoing support work
- Serve as the primary point of contact for assigned applications
- Analyze application behavior to identify underlying causes of incidents, performance issues, or data anomalies
- Review data flows, interfaces, and integrations to understand failure points and systemic risks
- Support configuration changes, data corrections, and release activities through planning, coordination, testing, and validation
- Assess the operational impact of application changes or enhancements and support their introduction into production environments
Requirements
- 7+ years of experience in application support, technical analyst, or systems analyst roles
- Strong experience supporting business critical applications in live, production environments
- Strong working knowledge of SQL for data investigation, validation, and troubleshooting
- Solid understanding of application architecture concepts, including integrations, dependencies, and data movement
- Hands on experience with incident and problem management processes
- Experience working with external vendors and third party support models
- Ability to operate effectively in time sensitive, operationally focused environments
- Strong communication skills
Full Job Posting
Role Overview
- Reporting to the Supervisor, Production Reporting, Resources & Geotechnical Solutions, the Senior Technical Analyst will support a portfolio of vendor‑provided engineering and operational applications used by engineers, resource modelers, operations, and site teams.
- The role is centered on maintaining application reliability, diagnosing issues in live environments, and ensuring systems continue to operate effectively in support of business operations.
- This role serves as a primary point of ownership for assigned applications, working closely with business users, vendors, and IT partners.
Key Responsibilities Application Support & Ownership
- Provide Tier 2/3 support for assigned engineering and operational applications, with responsibility for ongoing application sustainment and operational readiness.
- Own the end‑to‑end lifecycle of incidents and service requests, from intake and triage through resolution and closure, including coordination across stakeholders and vendors.
- Perform detailed troubleshooting and root‑cause analysis across application, integration, and data layers.
- Coordinate issue resolution with vendors and internal teams, ensuring timely follow‑up, effective vendor management, and clear communication.
- Balance and prioritize time‑sensitive operational issues while managing ongoing support work.
- Serve as the primary point of contact for assigned applications, ensuring clear ownership and accountability.
Key Responsibilities Technical Analysis and System Understanding
- Analyze application behavior to identify underlying causes of incidents, performance issues, or data anomalies.
- Review data flows, interfaces, and integrations to understand failure points and systemic risks, and upstream/downstream data dependencies.
- Support configuration changes, data corrections, and release activities through planning, coordination, testing, and validation.
- Assess the operational impact of application changes or enhancements and support their introduction into production environments.
- Perform data gathering and analysis to support troubleshooting, testing, and business validation activities.
Qualifications
- 7+ years of experience in application support, technical analyst, or systems analyst roles.
- Strong experience supporting business‑critical applications in live, production environments.
- Strong working knowledge of SQL for data investigation, validation, and troubleshooting.
- Solid understanding of application architecture concepts, including integrations, dependencies, and data movement.
- Hands‑on experience with incident and problem management processes.
- Experience working with external vendors and third‑party support models, including coordination and issue escalation.
- Ability to operate effectively in time‑sensitive, operationally focused environments.
- Strong communication skills, with the ability to explain technical findings, requirements, and testing outcomes to a range of stakeholders.
Nice to Have
- Familiarity with API and integration concepts and how data moves between systems.
- Experience supporting vendor‑hosted or SaaS applications.
- Exposure to audit‑controlled or regulated systems.
- Spanish language proficiency for cross‑regional collaboration.
Key Attributes for Success
- Strong analytical mindset and attention to detail.
- Comfortable managing multiple applications and competing priorities.
- Calm and effective under pressure, including during production incidents.
- Proactive, ownership‑oriented approach to application support.
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