Senior Systems & IT Support Engineer

- Support LAN, WAN, Wi-Fi, VPN, firewalls, and VLANs.

- Troubleshoot network connectivity issues.

- Coordinate with ISPs and network vendors.

- Maintain security policies and best practices.

- Monitor security alerts and respond to incidents.

- Manage endpoint protection and security software.

- Conduct employee cybersecurity awareness training.

- Assist with compliance and security documentation.

- Lead or assist with infrastructure and cloud projects.

- Support Microsoft 365 improvements and migrations.

- Implement new technologies and system upgrades.

- Coordinate IT projects with vendors and internal departments.

- Manage IT vendors and support contracts.

- Purchase and track IT hardware and software.

- Maintain IT inventory and asset records.

- Create and maintain technical documentation.

- Update IT procedures and knowledge base articles.

- Maintain network diagrams and system documentation.

- Work closely with all departments and external vendors.

- Provide excellent customer service.

- Communicate technical information clearly to non-technical users.

- Participate in team meetings and continuous improvement initiatives.

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

- 5+ years of IT support or systems administration experience.

- Experience supporting Microsoft 365 environments.

- Experience with networking and cybersecurity.

- Microsoft Certified

- CompTIA A+ (required)

- CompTIA Network+

- CompTIA Security+

- Microsoft 365 Administrator

- Azure Administrator Associate

- ITIL Foundation (preferred).