Senior Systems Engineer

Key responsibilities of Senior Systems Engineer

• Service Reviews & Client Engagement: Participate in and lead technical sections of regular customer service reviews/weekly meetings with key police force stakeholders to present system performance, address operational concerns, and ensure high customer satisfaction.
• SLA & Delivery Oversight: Monitor system performance against agreed contractual SLAs, proactively driving improvements to minimise downtime and prevent service-impacting incidents.
• Software Engineering Liaison: Serve as the primary operational contact for the core Pronto Software Engineering team. Gather operational insights and coordinate release management activities, including application hotfixes, feature rollouts, and platform deployments.
• Data Integrity & Governance: Manage the lifecycle of customer data, including regular audits, integrity checks, and compliance with data protection policies to ensure high availability and security of sensitive information.
• Shared Services Collaboration: Collaborate with the internal Shared Services team to convert application demands into technical specifications and initiate change requests as necessary.
• Documentation: Author and maintain customer-facing Interface Control Documents (ICDs), defining precise technical specifications and protocols required for external system integration with the Pronto platform.
• Problem & Incident Management: Collaborate with the incident management team to investigate and resolve complex system issues, driving effective solutions and long-term preventative measures.
• Technical Mentorship & Knowledge Sharing: Serve as a primary technical resource for the team, identifying and bridging knowledge gaps by providing guidance and training to lower-level engineers, especially in under-represented or critical technical areas.

Basic Requirements

• Experience: 7+ years of progressive experience in Systems Engineering, Infrastructure Engineering, or Hosted Application Operations within enterprise or public safety environments.
• Security Clearance: Must be eligible for and maintain regional security vetting (e.g., UK NPPV Level 3 and SC Clearance for public safety cloud environments).
• Education : Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical experience.
• Driver's License : Must hold a valid driver's license and own a vehicle for travel to customer sites.
• On-Call Support: Must be willing and available to participate in an on-call rotation to support mission-critical systems and emergency operational needs.

Technical requirements

• Architecture & System Lifecycle: In-depth understanding of enterprise architecture, end-to-end system design, and complete software lifecycle management.
• Cloud & Hosting Environments: Practical experience maintaining hosted applications across AWS, Azure, or Private Cloud infrastructure.
• Containerisation: Practical experience with container technologies such as Docker or Kubernetes to support application deployment and scalability.
• OS & Web Infrastructure: Robust administration and technical support for Windows and Linux operating systems, along with solid knowledge of web/application server architectures, SSL/TLS certificates, and CMDBs.
• Database Management: Expertise in configuring, administering, and resolving issues across enterprise relational database management systems (such as SQL Server, Oracle, or PostgreSQL).
• Automation & Scripting: Strong proficiency using Python, Bash, or PowerShell to build automated workflows, schedule tasks, and track system health.
• Observability & Telemetry: Proven capability in implementing and overseeing enterprise monitoring solutions (including Grafana, Prometheus, and the TIG stack).
• Incident Resolution & Diagnostics: Superior analytical capabilities to efficiently troubleshoot and resolve intricate operational and application faults.
• Stakeholder Alignment & Communication: Skilled in translating complex technical data for diverse audiences, setting clear expectations, and maintaining strong client relationships.
• Technical Leadership & Guidance: Strong leadership presence to drive best practices across departments while mentoring and developing junior team members.
• ​ In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
• Competitive salary and bonus schemes
• Two weeks of additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide-ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well-known companies discount scheme

Diversity & Inclusion

Company